Terms & Conditions
Welcome to Himalayan Sherpa Exodus Team Treks & Expeditions Pvt. Ltd. Thank you for choosing us as your travel partner in Nepal. Our goal is to provide safe, reliable, and memorable adventures with professional service and genuine Himalayan hospitality. Please read the following Terms & Conditions carefully before confirming your booking.
1. Booking Confirmation
To confirm your trip, we require:
- A copy of your valid passport.
- A completed booking form (if required).
- A 30% non-refundable deposit of the total trip cost.
Your booking will be confirmed once we receive the required deposit and necessary travel information.
The remaining balance must be paid before the start of your trip in Kathmandu, unless another payment arrangement has been agreed upon in writing.
2. Payment Methods
We accept payments through:
- International Bank Transfer (Wire Transfer)
- Credit or Debit Card
- Other approved payment methods agreed by both parties
Bank Transfer Details
Bank Name: Global IME Bank Limited
Account Name: HIMALAYAN SHERPA EXODUS TEAM TREKS AND EXPEDITION PRIVATE LIMITED
Account Number: 00901010092065
Account Type: Foreign Currency (USD)
SWIFT / BIC Code: GLBBNPKA
Branch: Thamel Branch, Kathmandu, Nepal
Bank Address Location: Chaksibari, Thamel, Kathmandu
Please note that any bank transfer charges are the responsibility of the client.
3. Cancellation Policy
Cancellation by the Company
If Himalayan Sherpa Exodus Team Treks & Expeditions Pvt. Ltd. cancels your trip due to reasons within our control, you will receive a full refund of the amount you have paid or may choose to transfer the payment to a future trip.
Cancellation by the Client
If you decide to cancel your trip, the following cancellation charges will apply:
- More than 180 days before departure: Deposit is non-refundable.
- 90–179 days before departure: 50% of the total trip cost will be charged.
- 30–89 days before departure: 70% of the total trip cost will be charged.
- 15–29 days before departure: 90% of the total trip cost will be charged.
- Less than 15 days before departure or no-show: 100% of the trip cost is non-refundable.
All cancellation requests must be submitted in writing via email.
4. Trip Postponement
If you need to postpone your trip, please inform us at least 30 days before your scheduled departure.
Where possible, we will transfer your booking to a new travel date. Any additional costs caused by changes in permits, transportation, hotels, or government fees will be the responsibility of the client.
5. Travel Insurance
Comprehensive travel insurance is mandatory for all trekking, climbing, and expedition programs.
Your insurance should cover:
- Emergency helicopter rescue
- Medical treatment
- High-altitude evacuation
- Trip cancellation
- Personal accident
- Loss or damage of baggage
Clients are responsible for arranging their own insurance before arriving in Nepal.
6. Flight Delays & Weather
Mountain weather can change quickly. Domestic flights, especially in mountain regions, may be delayed or cancelled due to weather conditions or operational reasons.
Any additional expenses such as accommodation, meals, or transportation caused by flight delays or cancellations are the responsibility of the client.
We will always do our best to assist you with alternative arrangements whenever possible.
7. Changes to the Itinerary
For safety reasons, we may need to adjust your itinerary due to weather, natural disasters, road conditions, government regulations, flight schedules, or the health and safety of our guests.
Our experienced guides and management team will always make decisions in the best interest of the group.
8. Health & Fitness
Many trekking routes in Nepal reach high altitudes and require a reasonable level of physical fitness.
Clients must inform us of any medical conditions before the trip.
Our guides have the authority to make safety decisions if a participant’s health becomes a concern during the journey.
9. Responsibility & Liability
We organize all trips with careful planning and professional management. However, we cannot be held responsible for delays, changes, or losses caused by circumstances beyond our control, including:
- Severe weather
- Natural disasters
- Flight cancellations
- Political situations
- Road closures
- Government restrictions
- Strikes
- Pandemics or public health emergencies
Any additional expenses resulting from these circumstances shall be the responsibility of the traveler.
10. Incomplete Trips
No refund will be provided if a client leaves the trip voluntarily or cannot complete the journey due to personal reasons, illness, injury, or failure to follow the guide’s safety instructions.
11. Pricing Policy
All trip prices are based on current transportation costs, government taxes, exchange rates, and permit fees.
We reserve the right to adjust prices if significant changes occur before your booking is confirmed.
Once your booking has been confirmed and fully paid, your agreed trip price will generally remain unchanged unless government-imposed fees increase.
12. Client Responsibilities
During the trip, every traveler is expected to:
- Respect local culture, religion, and traditions.
- Follow the instructions of guides and staff.
- Protect the natural environment.
- Comply with the laws of Nepal.
- Travel responsibly and respectfully.
Any illegal activity may result in immediate removal from the trip without refund.
13. Privacy Policy
All personal information shared with us is kept confidential and used only for booking arrangements, permits, accommodation, transportation, and other travel-related services.
We never sell or share your personal information with unauthorized third parties.
14. Acceptance of Terms
By confirming your booking with Himalayan Sherpa Exodus Team Treks & Expeditions Pvt. Ltd., you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
We look forward to welcoming you to Nepal and creating a safe, enjoyable, and unforgettable Himalayan adventure.